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Terms and Conditions
Welcome to The TQ Studio. By using our website and purchasing our hand-made bags, you agree to the following terms and conditions:
1. Orders and Delivery
- All bags are made using recycled and responsibly sourced materials.
- Orders may take up to 4 weeks from the date of purchase to delivery.
- We reserve the right to withdraw and cancel services at any time.
2. Payments and Transactions
- By making a purchase, you authorize us to charge your provided payment method.
- All transactions are securely processed.
3. Customer Expectations
- We strive to provide accurate information on our website. However, we do not guarantee the accuracy or completeness of any information, and we are not liable for any errors or omissions.
- Our website may experience downtime for maintenance or unforeseen issues.
4. Copyright and Intellectual Property
- All content on this website, including images and text, is protected by copyright. You may not use our content for commercial purposes without our permission.
- Any adaptations or attributions must credit The TQ Studio.
5. User Behaviour
- Users must not engage in unlawful behaviour, hate speech, bullying, promotions, spam, or any other prohibited activities.
- We reserve the right to disable user accounts that violate these terms.
6. Amendments
- We may update these terms and conditions from time to time. Your continued use of our website indicates acceptance of any changes.
7. Contact Us
- If you have any questions or concerns about our Terms and Conditions, please contact us at thetqstudio@gmail.com
Return, Refund and Exchange Policy
At The TQ Studio, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
1. Returns
- You may return items within 30 days of receipt.
- Items must be unworn, unused, and in their original condition.
- Returns are accepted for the following reasons: damaged or defective products, incorrect items received, or dissatisfaction with the product.
2. Exchanges
- Exchanges can be made within 30 days of receipt.
- Items must be unworn, unused, and in their original condition.
- If you wish to exchange an item for a different size, colour, or style, please contact our customer service team.
3. Return Process
- To initiate a return, please contact our customer service team at thetqstudio@gmail.com with your order number and reason for return.
- We will provide you with instructions on how to return your item.
- You are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
4. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original method of payment within 5-7 business days.
5. Contact Us
- If you have any questions or need assistance with your return or exchange, please contact our customer service team at thetqstudio@gmail.com.
